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Privacy Policy

Zig-zag Inc., (hereinafter referred to as "Zig-zag") establishes this personal information protection policy as follows and shall comply with the Personal Information Protection Act and other relevant laws and regulations as concerns the acquisition and use of personal information pertaining to the "World.shopping.global" service operated by Zig-zag as well as other services we provide (hereinafter referred to as the “Services.”)

Article 1 Definition of Customer Information

"Customer information" in this Policy means personal information (refers to "Personal Information" as defined by Article 2 paragraph 1 of the Personal Information Protection Act, hereinafter the same), customers' communication service activity history, and other information generated by or stored in customers' information devices, as well as information concerning customers that is acquired in accordance with the provision of partner services from partner companies (hereinafter referred to as "Partners") that is collected by Zig-zag in accordance with this Policy.

Article 2 Customer Information Collected Per the Service

Zig-zag shall acquire customer information including personal information in the provision of Services as set forth below. Customer information includes the following information.

  • (1) Information provided by the customer
    • a) Basic information: the customer's (including the addressee specified by the customer) name (corporate name), date of birth, gender, zip code, address (location), phone number, and email address
    • b) Other information: bank account information, credit card information, and other information related to payment
    • c) Identifying matters: driver's license information, passport information, health insurance card information, and other information besides basic information required to confirm the customer's identity based on the Act on Prevention of Transfer of Criminal Proceeds
  • (2) Information gathered by Zig-zag
    • a) Device information
      Zig-zag may gather information specific to the device used by the customer (information that individually identifies the device such as the device's ID number, etc.)
    • b) Logs and activity history
      Zig-zag may gather the customer's purchase history, product browsing history, the IP address automatically generated and saved when using the Service, the date and time of customer requests, and information on the customer’s operation history on the Zig-zag website.
    • c) Cookies
      Cookies or similar technology may be used in t Services. Cookies are an industry standard technology that allows the web server to identify the customer's computer. Cookies can identify the customer's computer, but cannot identify the customer personally. Cookies can be disabled by changing the settings on the electronic device being used to access the Service, but doing so may make some parts or all of the Service unavailable.

Article 3 Purpose of Use

  • Zig-zag shall not use the customer information acquired through the use of Services for any reason beyond the scope of the purpose of use without the consent of the customer in question. Customer information acquired by Zig-zag shall be properly handled within perimeters defined below.

    Purpose of Use

    Service operation, provision, maintenance, and improvement

    Details

    • ・To identify the customer and prevent unauthorized use of the service
    • ・To execute purchase agreements
    • ・To deliver goods
    • ・To process payments for the price of goods
    • ・To carry out business lawfully as a mail receipt service provider (a so-called private post office box) per the Act on Prevention of Transfer of Criminal Proceeds

    Used Information

    Basic information: name, date of birth, gender, zip code, address, telephone number, email address

    Other information: bank account information, credit card information, other payment information

    Identifying matters: driver's license information, passport information, and other information required to confirm the customer's identity based on the Act on Prevention of Transfer of Criminal Proceeds

    Purpose of Use

    Notification and response to customers

    Details

    • ・To provide guidance regarding Services and respond to inquiries
    • ・To notify of and provide new services related to the Services
    • ・To notify of important news concerning the Services such as changes to the Terms of Use or this Policy, interruption or suspension of the Services, or termination of agreements

    Used Information

    Basic information: zip code, address, telephone number, email address

    Logs and activity history

    Device information

    Purpose of Use

    Provision to third parties

    Details

    Zig-zag may provide the information listed on the right to third parties for the purpose described below.

    • ・Provide information to the carrier for the purpose of product delivery and contact related to product delivery

    Used Information

    Basic information: name, zip code, address, phone number, email address

    Purpose of Use

    Provision to third parties

    Details

    The third parties that receive the information listed on the right shall use such information for the following purposes.

    • ・To provide partner services
    • ・To display advertisement information tailored to the customer's needs, interests, and concerns
    • ・For analysis of advertising effectiveness
    • ・For market analysis and marketing

    Used Information

    Device information

    Logs and activity history

    Cookies

    Purpose of Use

    Creation of statistical data and provision of said data to third parties

    Details

    Zig-zag will use the information listed on the right for the following purpose.

    • ・To create processed statistical data in a form that cannot identify individuals (hereinafter simply referred to as "statistical data") through the analysis of the data to the right

    Zig-zag and the third parties that receive the statistical data regarding the information to the right shall use such information for the following purposes.

    • ・To display advertisement information tailored to the customer's needs, interests, and concerns
    • ・To analyze advertising effectiveness
    • ・For market analysis and marketing

    Used Information

    Basic information:Name, date of birth, gender, zip code, address, telephone number, email address

    Device information

    Logs and activity history

    Cookies

    Cookie

  • Upon obtaining the customer's consent in advance, Zig-zag, Partners, and third parties shall provide one another with customer information including personal information within the scope necessary to accomplish the purposes of use prescribed in the table above.

Article 4 Changes to the Purpose of Use

Zig-zag may make changes to the purpose of use to the extent reasonably allowed and proportionate to the purpose of use before the change. If such change occurs, Zig-zag will notify or announce to customers of such change by a method separately determined by us.

Article 5 Acquisition of Customer Information

  • Zig-zag shall appropriately acquire customer information without using deception or other wrongful means.
  • In the event Zig-zag acquires customer information by a method other than through the use of the Service, we will notify or announce to that customer of the purpose of use in advance.

Article 6 Security Management

  • Zig-zag shall take necessary and appropriate measures to prevent disclosure, loss, or damage of customer information as well as other security management measures.
  • If Zig-zag outsources all or part of the handling of customer information to a third party, along with entering into a confidentiality agreement with the third party that conforms to this Policy, Zig-zag shall carry out the necessary and appropriate supervision to ensure the third party successfully manages the security of the customer information.

Article 7 Joint Use

Zig-zag may jointly use customers' personal information with their Partners to the extent necessary to provide partner services. In this case, Zig-zag shall publically announce the Partner's name, the purpose of joint use, and the type of information being used.

Article 8 Information Collection Module

Information collection modules are built into the Services in order to analyze customer information. Zig-zag provides customer information to the providers of the information collection modules. These information collection modules use cookies to collect information not including information that identifies individual customers. Management of the collected information is based on the privacy policies and other rules of the providers of the information collection modules.

Article 9 External Services and Links

Zig-zag may provide services in cooperation with external services such as Facebook or Twitter (hereinafter referred to as "External Services"). If a customer wishes to use the Services in cooperation with External Services, Zig-zag may provide said customer's information to the providers of such External Services.

Article 10 Disclosure and Sharing of Customer Information

Zig-zag shall not disclose to nor share with third parties personal information from customer information except in the case of disclosure allowed per the Personal Information Protection Act or other laws and regulations. Provided, however, the following case are exceptions.

  • (1) If Zig-zag outsources all or part of the handling of personal information to a third party to the extent necessary to achieve the purpose of use
  • (2) If depositing the personal information of a customer using the Service to a settlement system company, credit card company, of bank in order to charge a usage fee to that customer
  • (3) In accordance with the provisions of the preceding two Articles, if providing personal information to the provider of an information collection module or External Service
  • (4) When a customer has acted in such a manner when using the Services to harm another person or that is detrimental to public order and morals or attempts to act in such a manner and Zig-zag takes necessary measures against those actions
  • (5) In the case of urgent necessity due to imminent danger to human life, property, etc.
  • (6) If providing personal information in accordance with the succession of business due to merger or other reasons
  • (7) If required to disclose to a court, the police, or other public institution based on the law and regulations

Article 11 Targeted Advertising

  • 1 In order to implement targeted advertising (refers to the delivery of advertising tailored to the customer's needs, interests, and concerns) Zig-zag shall use information collection modules to collect the following information when providing the Services or partner services and shall accumulate or use such information.
    • (1) Activity history (refers to service usage history including purchase history and information subjected to analysis of the needs, interests, and concerns of customers from such accumulation which cannot identify specific individuals)
    • (2) Device information
  • Zig-zag shall provide the information collected per the preceding paragraph to companies that deliver behavioral advertising (hereinafter referred to as "Ad Companies") for the purpose of delivering useful information to customers through the transmission of optimized advertisements that are customized to match customers' needs, interests, and concerns.
  • Zig-zag shall retain activity history information collected from customers only for the period legal and necessary for legitimate business purposes.
  • When providing activity information to Ad Companies, Zig-zag shall strive to take the following measures in order to ensure security management as well as the prevention of disclosure, loss, or damage of such information.
    • (1) Do not make the mechanism used to encrypt activity history public
    • (2) Provide activity history to Ad Companies with its use being limited only within the scope of the purpose of use prescribed in clause 2 as a condition
    • (3) If an Ad Company provides activity information to another third party, that Ad Company shall be obligated to provide such information to the third party under the same condition as the previous line

Article 12 Disclosure, Correction, etc. of Customer Information

  • Regarding personal information provided by the customer, if the customer wishes to make a request in writing for said information to be disclosed, corrected, added to, or deleted, they should send the request by mail along with necessary identification (in the case of a request by an agent, confirm the agent's position). When submitting a written disclosure request or purpose of use notification claim, the customer will be charged 1,000 yen (including tax) handling fee for each request.
  • Zig-zag will disclose personal information within reasonable perimeters once the customer’s identification has been verified when making a request per the preceding paragraph. Provided, however, this shall not apply when disclosing information without assuming the obligation of disclosure due to the Personal Information Protection Act or other laws and regulations.

Article 13 Organization and System

Zig-zag shall properly manage customer information and implement continuous improvement with the President and Representative Director serving as the chief administrator.

Article 14 Exemptions from Responsibility

Zig-zag assumes no responsibility in the following cases.

  • (1) If the customer him/herself reveals his/her information to a third party using the features of the Service or through other methods
  • (2) If the information entered by the customer him/herself in the Service leads to that customer being identified individually

Article 15 Changes to this Policy

Zig-zag will review the operational status concerning the handling of customer information as appropriate and strive for continuous improvement, and may change this Policy without receiving prior consent from the customer if necessary. Changes to this Policy shall come into effect immediately after being publicly announced on our website except when separately determined by Zig-zag. Provided, however, when making changes that require customer consent per the law and regulations, we shall obtain the customer's consent in a manner determined by Zig-zag.

Article 16 Additional Note

The services provided by Zig-zag may include links to services other than those managed by us. Zig-zag assumes no responsibility for the content or protection of customer information in these External Services.

Article 17 Inquiries

Please contact us via the email address below with any comments, questions, or concerns regarding Zig-zag's handling of customer information or any other matters pertaining to the handling of customer information.

Zig-zag Inc.
Customer Service Center
Email: privacy@zig-zag.co.jp
(Please note that although email inquiries are accepted 24 hours a day, your response may be delayed depending on the time it is received.)

1/Feb/2016 Enacted

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